It managed service can help deal with the day-to-day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end-to-end, offering technical expertise, service consistency and flexibility across multiple vendors, technologies and geographies.
Handing over the management of one, or several, of your technology domains to an expert IT services management provider requires trust.
The growing It managed services portfolio includes several globally standardised managed services products in specific technology domains – including networks, data centres, security, visual communications, unified communications and collaboration and contact centres. We can also offer custom managed services based on your specific requirements, delivered through our IT outsourcing capabilities. We’re constantly building our list of standardised services through the skills, experience and methods we gain over time.
The quality and reliability of our services is guaranteed in terms of service levels to give you access to leading technical and management expertise, and follow best practices in line with industry standards such as the IT Infrastructure Library (ITIL).
It managed service can also offer third-party expertise thanks to our global partnerships with leading technology vendors such as Cisco, Microsoft, Blue Coat, Check Point, F5, Juniper, Riverbed, EMC, NetApp and more.